Sector expertise · Services
Activity management and processes for service companies
Maintenance, technical services, cleaning, security, installation or professional services: value is created in every job and measured contract by contract. Epure Ops connects scheduling, time spent and invoicing so that each customer is served at the expected level and each contract stays profitable.
What makes the difference
What drives a service company’s performance
Profitability tracked by contract
Time spent, travel, subcontracting and purchases allocated to each contract and each customer site.
Service commitments honoured
Response times, service-level compliance and customer satisfaction monitored continuously.
Schedules that absorb the unexpected
Teams assigned according to skills, territories and priorities.
Invoicing without re-keying
From job sheet to invoice, a single flow that speeds up cash collection.
Our three disciplines
How we work with you
Data management
Structured customer, site, contract and asset masters; CMMS, ERP and mobile app data reconciled.
- Contract, site and asset master data
- Reconciliation of time, jobs and invoicing
- Completeness checks on job sheets
Business analysis
Dashboards for management, branch managers and account managers.
- Margin by contract, customer and branch
- Team utilisation and productivity
- SLA compliance and response times
Process optimisation
The journey of a customer request, from first call to invoice, reviewed with field and back-office teams.
- Request, job and invoice workflow
- Scheduling and dispatch rules
- Training for planners and technicians
Decision-making tools
The indicators we put in place
Every indicator is defined with the people who decide, calculated on a controlled data model and documented.
- Margin by contract and customer
- Billable utilisation rate
- Average response time
- SLA compliance rate
- First-time fix rate
- Time from job completion to invoice
- Unbilled hours
- Customer satisfaction
Typical assignments
From diagnosis to skills transfer
Knowing the margin of every contract
Time and costs allocated by contract, with a monthly report shared with account managers ahead of renewals.
Accelerating invoicing
Mapping of the job-sheet-to-invoice workflow, removal of re-keying and a single procedure.
Managing service commitments
Measurable service levels defined and a tracking report per customer, presented at contract reviews.
Our method
Three stages, never the other way round
An honest diagnosis is worth more than a rushed roll-out.
01
Understand
Your flows, your exports, your pain points, on site. We listen before we propose.
02
Design
A data model and tools designed for your organisation, not a standard configuration.
03
Embed
Implementation, checks, training and skills transfer. We stay until it runs without us.
FAQ
Your questions, answered
Our technicians use a mobile app: can you work with its data?
Yes. We bring together data from the field app, the CMMS or ERP and invoicing in a single model, then check its completeness.
Which indicator should come first?
The one that informs your most frequent decision. For most service companies, that means margin by contract and team utilisation, scoped with management.
Do you also support professional services firms?
Yes: engineering offices, consultancies and IT service companies share the same challenges of time tracking, utilisation and project profitability.
Do you work on site?
Yes, at branches and alongside field teams. Epure Ops is based in Geneva, and works throughout France and Switzerland.
Other sectors we support
Manufacturing Distribution Transport & logistics Trading See our three disciplines
Ready to give your operations fresh momentum?
A thirty-minute conversation, with no commitment, to take stock of your data, your tools and your priorities.